Service Contract Agreement


Terms

Service Contract Agreement Terms and Conditions Definitions Throughout this Service Contract, the following definitions apply:

“Covered Product” means the consumer product used primarily for personal, family, or household purposes and covered by this Service Contract. “Customer”, “You” or “Your” means the purchaser of the Service Contract. “Failure” means the mechanical, electrical, or physical breakdown of the Covered Product caused by defects in materials or workmanship or by normal wear and tear. “Service Contract” means this contract and the sales receipt for this contract, which receipt is incorporated herein by reference. “Start Date” means the date coverage under this Service Contract begins and is the date of purchase of this Service Contract as indicated on the sales receipt. “We”, “Us”, and “Our” means the party obligated under the terms and conditions of this Service Contract (the “Obligor”), which is Alliance Warranty Solutions, in all states where authorized by applicable law, and the retailer of the covered product in all other states.

Service and Coverage

This Service Contract covers the cost of repairing or replacing a mechanical or electrical failure of the Covered Product caused by defects in workmanship or materials or by normal wear and tear. The Covered Product may either be repaired or may be replaced at Our discretion with an equivalent model of like kind and quality, or a voucher may be issued at Our discretion for a comparable product. The replacement may be new or rebuilt to meet the manufacturer’s specifications of the original product. Our liability is limited, at Our option, to the lesser of: 1) the actual cost of repair; 2) replacement of the Covered Product or any defective part; or 3) the original purchase price of the Covered Product. Replacement parts may be either new or remanufactured and will be obtained at the least expensive exchange-basis possible. Parts that are replaced become Our property and are to be returned to Us upon request, at Our cost, subject to applicable state law. Coverage commences on the date the Customer takes possession of the Covered Product and includes the manufacturer’s factory warranty period. Parts and services covered by the manufacturer during the manufacturer’s warranty period will be the manufacturer’s responsibility. If the product requires repair during the manufacturer’s warranty period, any charges covered under this Service Contract that are not covered by the manufacturer will be reimbursed.

This service contract can only be bought at the time the product is purchased

All repairs must be performed by authorized service centers selected at Our discretion. Unauthorized repairs may result in denial of the claim and the cost of repair will be the responsibility of the Customer. In-home service is provided on all products where the manufacturer authorizes such service during the full term of the manufacturer’s warranty period. All other service will be performed on a carry-in basis, or shipment of the Covered Product to an authorized service center may be required.

If repair is required, call 1-800-419-2323 to report Failure. Unless authorized by Us, the product should not be returned to the dealer. If the Failure is covered under this Service Contract, an authorized service center will be identified. Original proof of purchase and this document may be required before service is authorized. While we try to complete service as quickly as possible, We are not responsible for delays caused by factors beyond Our control, including, but not limited to manufacturer’s delays or acts of God.

Special Benefits

Electrical Surge – This Service Contract covers Failure resulting from power surge.
Food Spoilage – The cost of replacing food that spoiled as a result of a covered failure of a refrigerator or freezer will be covered to a maximum of $200.00 per service repair during the term of this Service Contract.
Remote Controls – This Service Contract provides for the repair or replacement of operating components that fail as a result of mechanical or electrical failure. We may choose, at our option, to replace the item with a like kind and quality universal remote control.
Replacement Guarantee – If the Covered Product has three service repairs completed, which repairs are covered by this Service Contract, and a fourth such repair is required, as determined by Us, within any twelve (12) month period, the Covered Product will be replaced with a comparable product. The cost of the replacement will not exceed the original product purchase price and may be less due to technological advances. We reserve the right to issue a voucher for the original purchase price. Any remaining duration of this Service Contract will be terminated. Preventative maintenance checks, cleaning, product diagnosis, customer education, accessory repairs/replacements, computer software related problems, and any unauthorized repairs done outside of the U.S.A. are not considered repairs for the purposes of this Replacement Guarantee.

Over-the Counter Exchange Coverage – If so indicated, this Service Contract is available for a term of up to twenty-four (24) months commencing on the original product purchase date and provides for the replacement of the covered product found to be defective with an equivalent model of like kind and quality with a price not greater than the retail purchase price of the original product. A claim must be filed at www.alliancewarrantysolutions.com, and an authorization to replace the product will be issued after a valid claim is determined. This optional coverage is available for small appliances and electronics up to a retail purchase price of $199.99. An Over the Counter Exchange of any covered product shall fulfill all obligations under this Service Contract. If you wish to obtain replacement coverage on the exchanged product, a new Service Contract must be purchased.

Conditions and Exclusions

The Covered Product must be maintained in accordance with the requirements and/or recommendations set forth by the manufacturer. Evidence of proper maintenance and/or service may be required to validate a claim. Failures due to lack of proper maintenance or cleaning will not be covered, subject to applicable state law. Failures caused by any of the following are not covered: Neglect, abuse or misuse of the product; Failure to replenish or replace coolants, lubricants or any other fluid required by the manufacturer; Damage caused by non-authorized repair personnel, subject to applicable state law; Accidental or intentional physical damage, spilled liquids or insect infestation; • Corrosion, blockages, denting or scratching; Acts of God; • Manufacturer recall; War, invasion or act of a foreign enemy, hostilities, civil war, rebellion, riot, strike, labor disturbance, lockout, or civil commotion; Any external cause such as fire, water ingress, sand, theft or weather. The following are not covered by this Service Contract:

Any replacement of consumable or disposable items, such as knobs, batteries, filters, bulbs, spark plugs, stylus, vacuum cleaner bags and belts, printer cartridges; Replacement of refrigerant coolant unless loss is caused by a covered failure; Repair of cosmetic damage where the function of the Covered Product is unaffected; Service calls where no problem is found; Loss of use of the product or consequential loss of any kind, Loss or damage to stored data; repairs related to installed software; computer virus protection, detection and/or repair; and computer hardware added after the original purchase; International coverage is not available.

Cancellation

We may cancel this Service Contract for fraud or material misrepresentation, including but not limited to commercial or rental use. Unauthorized repair or replacement shall result in the cancellation of this Service Contract, subject to applicable state law. In the event of cancellation by Us, written notification of cancellation shall be mailed not less than forty-five (45) days before cancellation is effective, which notice shall state the effective date of and reason for cancellation. The Customer may cancel this Service Contract at any time by mailing or delivering to the Dealer of the Service Contract Administrator notice of cancellation. If cancelled within thirty (30) days of the Service Contract application date, a full refund of the price paid for the Service Contract will be made provided no service has been performed. After thirty (30) days, a pro-rata refund, less reasonable handling costs, and the cost of claims paid will be made. A ten percent (10%) penalty per month applies to any refund not paid or credited within thirty (30) days of Our receipt of a returned Service Contract. Transfer

This Service Contract may not be transferred.

Arbitration

To the extent permitted by applicable law, any controversy or dispute arising out of or relating to this Service Contract, or breach thereof, will be settled by binding arbitration in accordance with the Commercial Arbitration Rules adopted by the American Arbitration Association. A judgment upon the award rendered by the arbitrator(s) may be entered in any court having competent jurisdiction. The parties specifically agree to the binding nature of the arbitration.

Tennessee: This Service Contract is automatically extended while the product is being repaired.

Alabama:This right to void the Service Contract is not transferable and applies only to the original Service Contract purchaser. If You cancel this Service Contract otherwise, You will be provided a pro rata refund less reasonable handling costs, any claims that may have been paid, and an administrative fee of twenty-five ($25.00) dollars.